P.39 exercices 5,6,7,8,

EXERCICE 5

How many followers have you got on twitter

i get a breaking news all day so i don't watch the news on tv

To set up a packet data box connection  select mobile networks

Leave a voice chat  and i'll listen to it later

i prefer having a face to face conversation on skype

it's easy to keep in touch with people when you've got these apps

EXERCICE 6

1. you dont have to pay for this app - its free.

2. is the number of characters in my SMS limited?

3. if you are paying low rates, it means you are getting a cheap deals.

4. your home telefon is calles a landline.

5. a recipient is someaone who received something.

6. I was born in england, so french is a foreign l,enguage for me.

7. To charge the clock dicplay on your phone, go into settings.

EXERCICE 7

Can you translate this word into English, please?

An error message will appear if you make a mistake.

does this app allow us to create groups for messaging?

My friends and i use instagram to share our photos.

if the message contains more than 140 characters, you can't tweet it.

This app helped me to navigate through the city.

Tap this and it opens the wireless and network settings.

After you install the app, activate it with your password.

EXERCICE 8

1. Logical

2. Illogical = you can hear it

3. Logical

4. Illogical = inside the building

5. Logical

6. Illogical = can do it

Vocabulary T9

SMARTPHONE FEATURES

 Baterry life: vid util

budget model: model basic

child-safe:  segur pels nens

device: dispositiu

dust-resistant: resistent al pols

feature: caracteristica 

good value:  bona valoracio

GPS monitorring system: sistema de monitoreig GPS

high quality: alta qualitat

lens: lente

mapping software: aplicacio de mapa

office apps: aplicacions d'oficina

protective case: funda protectora

remotely: remotament

shatterproof: anti caigudes

speakerphone: altaveu 

water-resistant: resistent a l'aigua

zoom control: control de zoom

SMARTPHONE APPS

activate: activar

allow: habilitar

appear: apareixer

breaking news: noticies d'ultima hora

characters: caràcters

face to face: cara cara

followers: seguidors

foreign lenguage: llengua estrangera

free: gratis

keep in touch: mantenir contacte

landline: telefon fix

low rates: Tarifes baixes

navigate: navegar

packet data: packet de dades 

recipient: recipient

settings: configuració

share: compartir

tap: polsar

translate: traduir

tweet: tweetejar

voice message: missatge de veu

EXTRA

airplane mode:  mode avio

android: android

charger: cargador

contacts: contactes

display: pantalla

ios: ios

lock mode: codi bloqueig

memory expansion: memoria d'expansio

reception: rebre

ringtone: to de trucada

selfie mode: mode selfie

SIM card: targeta sim

speed dial: marcatge rapid

swipe: escombrar

voice dialing: marcacio per veu

WIFI hotspot: wifi zona calenrta

DIALOGUE T9

 

A: Can you help me, Why is this smartphone cheaper than that one?

B: This one is budget model. That one is a top-of-the range phones. it's got all the latests features.

A: What the main diferences between them?

B: The main advantatges of budget smartphonesis the lower price.

they've got some basic functions, but they haven't got as many extra features

A: can you still get a good internet connection on the cheaper ones?

B: Yes, no problem

A: what about the downloadings films?

B: if you want a smartphone for downloading, playgames, etc. It's better to get one of the more expensive models. this timewise mercury is great value.

A: what other disadvantatges has the budget smartphone got?

B: The camera isn't as good as on an expensive model. The images are lower resolution and the lens and sensors are lower quality.

A: that's good to know. the camera is what i use most.

B: Also, the battery in a budget smartphone doesn't last as long as in the more expensive models.

The battery life is less than eight hours. The others las more than ten.

A: ok, thank youfor the information.

A; Hem podries ajudar si us plau, perque aques mobil es mes barat que aquest?

quines son les diferencies entre ells?

B: la ventatja principal es el seu preu baix tenen les mateixes funcions basiques pero no tenen moltes funcions extres

A: puc tenir bona conexio amb el barat?

B: si vols un movil per descarregar, jugar jocs, etc.es millor un model car 

el timewise mercury te una valoracio bona

A: quines altres desventatges te el movil barat?

B: la camara no es molt bona com la del model car, les imatges tenen una resolucio inferior i els sensors son de baixa qualitat

A: esta be saber-ho, la camera es lo que mes utilizo

B: tambe la bateria del barat no dura molt com el dels models cars

A: la vida de la bateria dura 8 hores cosa que els atres dura 10

gracies per l'informacio

RESCHEDULING MEETING DIALOGUE

A: Hello! s that Mrs Brody? This is Mark Brown, Geraldine Marsden's 

administrative assistant at Compusafe.

B: Hello, Mark. What can i do for you?

A: Well, unfortunadly Mrs Marsden is ill, so she won't be at work for three days.

B: Oh, Im sorry to hear that.

A: The problem is, sheon't be able to make it to the meeting you arranged to tomorrow. 

Can we reshedule it?

B: Certainly. Let's look at the calendar

A: What date is convenient for you?

How about Tuesday, 5th January

B: I'll won't be able on that day.

A: I see. Mrs Marsden will also free on Wednesday 6th January. Would that suit you?

B: I've got a staff meeting in rthe afternoon, but I'm free in the morning be OK?

A: Great! Will 11 o'clock in the morning be OK? 

B: Yes, I'll write it in my diary

TRADUÏT

A: Hola es SR.BRODY? es MARK BROWN GERALDINE MARSDENS

assistent administrativa de compusafe

B: hola, Mark que puc fer per tu?

A: be desordenadament SRA MARSDENS  ella no estará al treball per uns 3 dies

B: oh, oh sento molt

A: el problema es que ella no estara habilitada per fer la video conferencia que vas aplaçar per dema

la podem tornar a aplaçar?

B: cert mirem el calendari   

A: quina data es convenient per tu?

que et sembla dimarts 5 de gener

B: no estara en aquest dia

A: ho veig SRA  MARSDENS estara lliure el dimecres 6 de gener t´ho poso alli?

B: tinc una reunio d'empleats per la tarde pero estare lliure pel mati esta be?

A: perfecte! a les 11 en punt al mati vale?

B: si l'escriure a la meva agenda                             

EXERCICES PAGE 33 5-6-7-8

 5.

TIED UP

HOLD A MEETING

GIVE A PRESENTATION

MAKE ARRENGEMENTS

CHECK YOUR CALENDAR

TAKE PLACE

6.

IS FRIDAY MID-AFTERNOON CONVENIENT FOR YOU?

NO, IM AFRAID ILL BE TIED UP ALL DAY

CAN YOU CONFIRM THE DATE FOR THE MEETIMG WITH THE SOFTWARE TESTERS

JUST A MOMENT, ILL CHECK THE CALENDAR

HAVE YOU MADE A LIS OF ALL THE PARTICIPANTS?

YES, ALL THE MEMBERS OF COSTUMER RELATIONS DEPARTEMENT:

ARE YOU FREE ON WEDNESDAY AFTERNOON AT 13:00H?

I'M SORRY, I ALREDI ALREDY HAVE SOMETHING PLANNED:

UNFURTUNALY, I'M BUSSY ALL DAY ON THE 30TH

LET'S LOOK FOR ANOTHER DATE THAT IS CONVENIENT FOR US BOTH.

IT'S IMPORTANT YOU ATTEND THE MEETING WITH ELECTROSTORE PARTS.

YOU'LL LEARN ALOT OF ESSENTIAL INFORMATION.

HAS THE MEETING WITH THE PROGRAMERS BEEN SHEDULDED?

NO YET, I HAVE A PREVIOUS COMMITMENT

IM SORRY, I HAVE A PREVIOUS COMMITMENT IN THE MORNING

DON'T WORRY, WE CAN REARRANGE FOR ANOTHER DAY

7.

1 VIDEO CONFERENCE

2 SHARP

3 LIGHT REFRESHMENTS

4 EQUIPEMENTS

5 PACK

6 BREACK

8.

1 TIME

2 BUSSY

3 LATE

4 FOOD AND DRINK

5 FREE

6 STOP

VOCABULARY T8 SCHEDULING MEETING

ARRANGING A MEETING

 Attend a meeting: assistir a una reunio

Break: pausa

Busy: ocupat

Check your calendar: mirar el calendari 

Confirm: confirmar

Conveniment : oportu

Equipement: equipament

Free: lliure

Give a presentation: fer una presentació

Hold a meeting: fer una reunió

light refreshments: refresc lleuger

Make arragements: fer un ajustaments

Pack: paquet

Participants: participants

Pervious commitments: contingut previ 

Schedule: programar

Sharp: super puntual

Take place: tenir lloc

Tied up: lligat

Video conference: video conferencia

RESHEDULING

Alternative date: data alternativa

Appointment: cita

Arrange: arreglar

Cancel: cancel·lar

Fell ill: sentirse malament

Get lost: tenir perdida

Got the dates mixed up:  dates barrejades

Held up in a traffic jump: parat en un embotellament de trafica

Leave....urgently: sortir urgentment

Participate: participar

Postpone : posposar

Reorganize: reorganitzar

Reschedule: re-programar

Running date: arribar tard

Suit: convenient

Switch: canviar

TIME

Half past: dos quarts 

O'clock: en punt

Quarter past: un quart

Quarter to: tres quart de

Ten past: i deu

Twenty to: menys vint

EXTRA

Absent: ausent

Ajourn: aplaçar

Boardroom: sala d'enbarcament

Chairperson: presidents

Conference call: trucada de conferencia

Confirm: confirmar

Delay: atras

Instead: interesat

Make it: fes-ho

Minutes: minuts

Punctual: puntual

Verify: verificar

Vote: votar

Wrap up: resumir

COSTUMER & COSTUMER RELATIONS DIALOQUE

 A.  COSTUMER: YOUNESS                                    B. (COSTUMER RELATIONS): ZOHIR

NAME OF COMPANY: SNOOP-TECH

CUSTOMER NUMBER: SNZ0098098

NAME OF CONTACT PERSON : YOUNESS

INVOICE NUMBER: 008976

PRODUCT: GRAPHIC CARD GT 670

UNDER WARRANTY UNTIL: 1 YEAR

CUSTOMER'S COMPLAINT: THE GRAPHIC CARD DOESN'T WORK

B: HELLO SNOOP-TECH WITH YOU, HOW CAN I HELP YOU?

A: EMMM THE GRAPHIC CARD  THAT YOU SOLD FOR US DOESN'T WORK, THIS SERVICE WAS VERRY BAD.

B: GIVE ME MORE DETAILS ABOUT THE PROBLEM.

A:WHEN I INSTALED THE GRAPHIC CARD ON MY PC THE GT 670 DOESN'T WORK

B: IM SORRY TO HEAR THAT,  WHATS YOUR COSTUMER NUMBER.

A: SNZ0098098

B: OK GREAT, ARE THE GRAPHIC CARD UNDER WARRANTY?

A: YES, THE WARRANTY ARE COVERED FOR 1 YEAR

B: NICE, YOU WANT TO RETURN THE PRODUCT AND RECEIVE COMPENSATION?

A: NO THANKS THE SERVICE WAS VERY UGLY AND I WILL NEVER BUY FROM YOUR COMPANIES

B: OOH, WILL LOSE A COSTUMER ABOUT THAT, WE ARE SORRY ABOUT THE PROBLEM.

A: BYE

B: BYE

EXERCICES PAGE 31 4,5,6,7,8

Exercice 4.

1. Assist. 

2. Suggest.

3. Check my records.

4. Lost in the post.

Exercice 5.

1.  The prices on the invoice are too high. Ther must be an error.

b. The prices on this invoice are incorrect.

3. You sent us the wrong item.

b. I hadn' ordered the item you sent us.

4. We'll replace the tablet at our expense.

b. We'll pay for replacing the tablet.

6. This keyboard has got a defect, so it will have to be replaced.

b. This keyboard will have to be replaced because there'ssomething wrong with it.

Exercice 6.

1. Refund.

2. Compensation.

3. Faulty part.

4. Losing business.

5. Making a noise.

6. Doesn't fit.

Exercice 7.

1. Customer relations representative

2. Customer relations representative

3. Customer

4. Customer relations representative

5. Customer

6. Customer relations representative

7. Customer

8. Customer

Exercice 8.

1. Return.

2. Under warranty.

3. Refused.

4. Compensation.

5. Refund.

6. Make a claim.

VOCABULARY U7

 DEPARTAMENTS

ACCOUNTS DEPARTAMENT: DEPARTAMENT DE COMPTES

CUSTOMER RELATIONS DEPARTAMENT: DEPARTAMENT DE RELACIONS AL CLIENT

HUMAN RESOURCES DEPARTAMENT: DEPARTAMENT DE RECURSOS HUMANS

IT MAINTENANCE DEPARTAMENT: DEPARTAMENT DE MANTENIMENT

SALES AND MARKETING DEPARTAMENT: DEPARTAMENT DE COMPRES I VENDE

CUSTOMER SERVICE

CHARGE: COBRAR

COMPLAINT: QUEIXA

CUSTOMER NUMBER: NUMERO DE CLIENT

DAMAGED: DETERIORAT

DISCUSS IT: DISCUTIR-HO

ENQUIRY: INVESTIGAR

GET BACK TO YOU: TORNAR-TE

HOLD THE LINE: QUEDAT A LA LINIA

OPENING TIMES: HORES D'OBERTURA

OVERCHARGED: COBRAR DE MES

QUOTE: PRESSUPOST

SATISFIED: SATISFET

SHIPPING DATE: DATA D'ENTREGA

COMPLAINTS

ASSIST: ASISITIR

AT OUR EXPENSE: A COSTA NOSTRA

CHEK MY RECORDS: MIRA LES MEVES RESENYES

COMPENSATION: COMPENSACIO

CREDITED OUR ACCOUNT: COBRAR AL TEU COMPTE

DEFECT: DEFECTE

DOESN'T FIT: NO ENCAIXA

ERROR: ERROR

FAULTI PART: PART DEFALLADA

LOSING BUSSINES: PERDRE EL NEGOCI

LOST IN THE POST: PERDUT AL POST

MAKE A CLAIM: FER UNA RECLAMACIO

MAKEING A NOISE: FER SOROLL

MISSING A PART: PERDRE UNA PART

REFUND. REEMBOLSAR

REFUSE: RECHAZAR

RETURN: RETORNAR

SUGGEST: SUGERIR

THE WRONG ITEM: PRODUCTE ERRONI

UNDER WARANTY: EN GARANTIA

EXTRA

BROKEN: TRENCAT

CUSTOMER SERVICE SATISFACTION: SATISFACCIO AL SERVEI DEL CLIEN

DISAPPOINTED: DECEPCIONAT

DISPLEASED: DIFONTAT

DISATISFACTION. INSATISFACCIO

FEEDBACK: COMENTARIS

FILE A LAWSUIT: PRESENTAR DEMANDA

FINANCIAL DIRECTOR: DIRECTOR DE FINANCES

INAPROPPIATE: INAPROPIAT

LOSE BUSINESS: PERDRE EL NEGOCI

MANAGING DIRECTOR: DIRECTOR GENERAL

RESEARCH AN DEVELOPEMENT DEPARTAMENTS: DEPARTAMENTS DE RECERCA I DESENVOLUPAMENT

TREATMENT: TRACTAMENT

DIALOGUE UNIT 7

DIALOGUE 1

A: THANK YOU FOR CALLING WORLD OF COMPUTERS.

B: HOW CAN I HELP YOU?

HELLO, I'M INTERESTED IN PURCHASING A NUMBER OF COMPUTERS AND LAPTOPS. WE NEED THEM FOR OUR SCHOOL.

A: PLEASE HOLD THE LINE. I'LL PUT YOU ON THROUGH TO OUR SALES & MARKETING DEPARTEMENT. WHATS YOUR NAME, PLEASE?

B: IT'S MR.SIMPSON.

DIALOGUE 2

A: GOOD MORNING. MAY I ASK WHAT THE PROBLEMIS PLEASE?

B: YES, I THINK I'VE BEEN OVERCHARGED FOR THE SCNNER WE ORDERED.

A: I'M SORRY ABOUT THAT. WHATS YOUR COSTUMER NUMBER,PLEASE?

B: IT'S SP1289

A: OK, HOLD ON AND I'LL PUT YOU THROUGHTO THE ACCOUNTS DEPARTAMENT. THEY'LL BE WITH YOU SHORTLY.

DIALOGUE 3

A: HELLO, I'M CALLING BECAUSE I'VE GOT A PROBLEM WITH ONE OF THE HEATSINKS YOU SET US.

B: I'M SORRY TO HEAR THAT. CAN YOU DESCRIBE THE PROBLEM, PLEASE?

A: WHEN I START THE COMPUTER,IT DOESN'T TURN ON.

B: OH I SEE, PLEASE HOLD THE LINE AND I'LL PUT YOU THROUGH TO THE IT MAINTENANCE DEPARTAMENT.

I'M SORRY THE LINE IS BUSY RIGHT NOM. LET ME TAKE YOUR NAME AND NUMBER.I'LL GET A TECHNICIAN TO GET BACK YOUR CALL.

TRADUIT AL CATALA

DIALEG 1

A: GRACIES PER TRUCAR AL MON DELS ORDINADORS

B: COM ET PUC AJUDAR

HOLA ESTIC INTERESAT PER COMPRAR UN GRAN NUMERO D'ORDINADORS I TABLETS PER LA NOSTRA ESCOLA

A: SI US PLAU QUEDAT A LA LINIA ET PASARE AMB EL NOSTRE DEPARTAMENT DE COMPRA I VENDA. QUIN ES EL TEU NOM SI US PLAU'

B: ES SR.SIMPSON.

DIALEG 2

A: BON DIA, QUIN ES EL PROBLEMA SI US PLAU\?

B: SI, CREC QUE ENS HAN COBRAT DE MES PER ELS ESCÀNNERS QUE HEM COMPRAT.

A: HO SENTO MOLT. QUIN ES EL NUMERO DE CLIENT?

B: ES SP1289

A: VALE, QUEDAT EN LINIA ET PASARE AMB EL DEPARTAMENT DE COMPTES , ESTARA AMB TU EN BREU

DIALEG 3

A: HOLA, TINC UN PROBLEMA AMB ELS VENTILADORS QUE ENS HAS VENUT

B:HO SENTO MOLT, HEM PODRIES DESCRIURE BREUMENT QUIN ES EL PROBLEMA?

A: QUAN ENGEGO L'ORDINADOR, NO ES VOL ENCENDRE.

B:OH HO VEIG SI US PLAU QUEDAT A LA LINIA ET PASARE AMB EL DEPARTAMENT DE MANTENIMENT INFORMATIC.

HO SENTO LA LINIA ESTA OCUPADA. DIXAM AGAFAR EL TEU NOM I NUMERO. LI DIRE AL TECNIC QUE TORNI LA TRUCADA AVIAT.

PAGE 26 DIALOGUE

 A: CAN I SPEAK TO CHLOE BURNS IN TECH SUPPORT PLEASE

B: JUST A MOMENT, IPP PUT ON HOLD, I'M SORRY I'M AFRAID THAT CHLOE IN UNAVAIABLE AT THE ,MOMENT SHE'S IN A MEETING WITH A CLIENT. CAN I TREANSFER YOU TO BILL JONES FROM THE SAME DEPARTMENT.

A: NO, I'D RATHER SPEAK TO CHLOE DIRECTLY.

B: OK I UNDERSTAND

A: COULD YOU ASK HER TO RETURN MY CALL, PLEASE?

WE'VE GOT A PROBLEM WITH OUR COUNTING PROGRAM.

WE NEED THE SOLUTION URGENTLY

B: LET ME WRITE DOWN YOUR NAME AND DETAILS

A: STI MCGOUGH

B: CAN YOU SPELL YOUR LAST NAME, PLEASE?

A: YES, OF COURSE, ITS MCGOUGH. AND MY PHONE NUMBER IS 061 209 922

B: OK LET ME CHECK THAT. IT'S 061 209 992?

A: NO, ITS 922 AT THE END. 061 209 922

B: 061 209 922. OK AND THE MESSAGE IS TO CALL YOU URGENTLY ABOUT A SOFTWARE PROBLEM.

A: THAT'S RIGHT.

B: I EXPECT HER TO BE FREE AT AROUND 1.00.