DIALOGUE UNIT 7

DIALOGUE 1

A: THANK YOU FOR CALLING WORLD OF COMPUTERS.

B: HOW CAN I HELP YOU?

HELLO, I'M INTERESTED IN PURCHASING A NUMBER OF COMPUTERS AND LAPTOPS. WE NEED THEM FOR OUR SCHOOL.

A: PLEASE HOLD THE LINE. I'LL PUT YOU ON THROUGH TO OUR SALES & MARKETING DEPARTEMENT. WHATS YOUR NAME, PLEASE?

B: IT'S MR.SIMPSON.

DIALOGUE 2

A: GOOD MORNING. MAY I ASK WHAT THE PROBLEMIS PLEASE?

B: YES, I THINK I'VE BEEN OVERCHARGED FOR THE SCNNER WE ORDERED.

A: I'M SORRY ABOUT THAT. WHATS YOUR COSTUMER NUMBER,PLEASE?

B: IT'S SP1289

A: OK, HOLD ON AND I'LL PUT YOU THROUGHTO THE ACCOUNTS DEPARTAMENT. THEY'LL BE WITH YOU SHORTLY.

DIALOGUE 3

A: HELLO, I'M CALLING BECAUSE I'VE GOT A PROBLEM WITH ONE OF THE HEATSINKS YOU SET US.

B: I'M SORRY TO HEAR THAT. CAN YOU DESCRIBE THE PROBLEM, PLEASE?

A: WHEN I START THE COMPUTER,IT DOESN'T TURN ON.

B: OH I SEE, PLEASE HOLD THE LINE AND I'LL PUT YOU THROUGH TO THE IT MAINTENANCE DEPARTAMENT.

I'M SORRY THE LINE IS BUSY RIGHT NOM. LET ME TAKE YOUR NAME AND NUMBER.I'LL GET A TECHNICIAN TO GET BACK YOUR CALL.

TRADUIT AL CATALA

DIALEG 1

A: GRACIES PER TRUCAR AL MON DELS ORDINADORS

B: COM ET PUC AJUDAR

HOLA ESTIC INTERESAT PER COMPRAR UN GRAN NUMERO D'ORDINADORS I TABLETS PER LA NOSTRA ESCOLA

A: SI US PLAU QUEDAT A LA LINIA ET PASARE AMB EL NOSTRE DEPARTAMENT DE COMPRA I VENDA. QUIN ES EL TEU NOM SI US PLAU'

B: ES SR.SIMPSON.

DIALEG 2

A: BON DIA, QUIN ES EL PROBLEMA SI US PLAU\?

B: SI, CREC QUE ENS HAN COBRAT DE MES PER ELS ESCÀNNERS QUE HEM COMPRAT.

A: HO SENTO MOLT. QUIN ES EL NUMERO DE CLIENT?

B: ES SP1289

A: VALE, QUEDAT EN LINIA ET PASARE AMB EL DEPARTAMENT DE COMPTES , ESTARA AMB TU EN BREU

DIALEG 3

A: HOLA, TINC UN PROBLEMA AMB ELS VENTILADORS QUE ENS HAS VENUT

B:HO SENTO MOLT, HEM PODRIES DESCRIURE BREUMENT QUIN ES EL PROBLEMA?

A: QUAN ENGEGO L'ORDINADOR, NO ES VOL ENCENDRE.

B:OH HO VEIG SI US PLAU QUEDAT A LA LINIA ET PASARE AMB EL DEPARTAMENT DE MANTENIMENT INFORMATIC.

HO SENTO LA LINIA ESTA OCUPADA. DIXAM AGAFAR EL TEU NOM I NUMERO. LI DIRE AL TECNIC QUE TORNI LA TRUCADA AVIAT.

PAGE 26 DIALOGUE

 A: CAN I SPEAK TO CHLOE BURNS IN TECH SUPPORT PLEASE

B: JUST A MOMENT, IPP PUT ON HOLD, I'M SORRY I'M AFRAID THAT CHLOE IN UNAVAIABLE AT THE ,MOMENT SHE'S IN A MEETING WITH A CLIENT. CAN I TREANSFER YOU TO BILL JONES FROM THE SAME DEPARTMENT.

A: NO, I'D RATHER SPEAK TO CHLOE DIRECTLY.

B: OK I UNDERSTAND

A: COULD YOU ASK HER TO RETURN MY CALL, PLEASE?

WE'VE GOT A PROBLEM WITH OUR COUNTING PROGRAM.

WE NEED THE SOLUTION URGENTLY

B: LET ME WRITE DOWN YOUR NAME AND DETAILS

A: STI MCGOUGH

B: CAN YOU SPELL YOUR LAST NAME, PLEASE?

A: YES, OF COURSE, ITS MCGOUGH. AND MY PHONE NUMBER IS 061 209 922

B: OK LET ME CHECK THAT. IT'S 061 209 992?

A: NO, ITS 922 AT THE END. 061 209 922

B: 061 209 922. OK AND THE MESSAGE IS TO CALL YOU URGENTLY ABOUT A SOFTWARE PROBLEM.

A: THAT'S RIGHT.

B: I EXPECT HER TO BE FREE AT AROUND 1.00.

VOCABULARY BUILDER

 ✒PHONE CALLS

-AS SOON AS POSSIBLE: EL MES AVIAT POSIBLE

-AVOID: EVITAR

-BE CAREFUL: AMB ATENCIO

-CALLER: TRUCAR

-CONTACT: CONTACTAR

-DIAL A NUMBER: MARCAR EL NUMERO

-ENGAGED: OCUPADA

-EXTENSION NUMBER: NUMERO D'EXTESIO

-NO REPLY: SENSE RESPOSTA

-ON THE LINE: EN LINIA

-PROFESSIONAL: PROFESSIONAL

-PUT YOU THROUG: PASAR A

-REMIND: RECORDA

-REPEAT: REPETEIX

-RING BACK: TORNAR A TRUCAR 

-SPEAK UP: PARLAR AMB TO ALT

-STATE : ANOMENAR

-WRONG NUMBER:  NUMERO EQUIVOCAT

✒ANSWERING CALLS AND TAKING MESSAGES

-CUT OFF: TALLAR

-DEAL WITH: TRACTAR

-EXPECT: ESPERAR 

-HANG UP: PENJAR

-IN A MEETING: EN UNA REUNIO

-INTERRUPT: INTERRUMPRE

-LEAVE A MESSAGE: DEIXAR UN MISSATGE

-LINE IN BUSY: LINIA OCUPADA

-ON HOLIDAY: EN VACANCES

-OUT OF THE OFFICE: FORA DE L'OFICINA

-OUT OF TOWN: FORA DE CIUTAT

-PUT YOU ON HOLD: POSAR-TE EN ESPERA

-RETURN YOU CALL: TORNAR LA TRUCADA

-SPEL THAT: ESCRIU AIXO

-TAKE A MESSAGE: AGAFA EL MISSATGE

-TAKE DOWN: ANOTAR

-TRANSFER: TRANSFERIR

-UNAVAILABLE: NO DISPONIBLE

-URGENT: URGENT

✒EXTRA

-BAD CONNECTION: MALA CONEXIO

-CALL BACK: TORNAR A TRUCAR

-CALLING ON BEHALF OF: TRUCAR PER PART DE

-CLEARLY: CLARAMENT

-END A CONVERSATION: ACABAR UNA CONVERSASIO

-GET THROUGH. COMUNICARSE

-INTERFARENCE: INTERFRENCIA

-LINE IS FREE: LINIA LLIURE

-OFFER ASISTENCE: OFERIR AJUDA

-TALK A LITTLE MORE SLOWLY: PARLAR MES LENT

-TAKE A CALL: AGAFAR UNA TRUCADA

-VOICE MAIL: MISSATGE DE VEU

-WOULD YOU MIND...?: T'IMPORTARIA...?