PAGE 26 DIALOGUE

 A: CAN I SPEAK TO CHLOE BURNS IN TECH SUPPORT PLEASE

B: JUST A MOMENT, IPP PUT ON HOLD, I'M SORRY I'M AFRAID THAT CHLOE IN UNAVAIABLE AT THE ,MOMENT SHE'S IN A MEETING WITH A CLIENT. CAN I TREANSFER YOU TO BILL JONES FROM THE SAME DEPARTMENT.

A: NO, I'D RATHER SPEAK TO CHLOE DIRECTLY.

B: OK I UNDERSTAND

A: COULD YOU ASK HER TO RETURN MY CALL, PLEASE?

WE'VE GOT A PROBLEM WITH OUR COUNTING PROGRAM.

WE NEED THE SOLUTION URGENTLY

B: LET ME WRITE DOWN YOUR NAME AND DETAILS

A: STI MCGOUGH

B: CAN YOU SPELL YOUR LAST NAME, PLEASE?

A: YES, OF COURSE, ITS MCGOUGH. AND MY PHONE NUMBER IS 061 209 922

B: OK LET ME CHECK THAT. IT'S 061 209 992?

A: NO, ITS 922 AT THE END. 061 209 922

B: 061 209 922. OK AND THE MESSAGE IS TO CALL YOU URGENTLY ABOUT A SOFTWARE PROBLEM.

A: THAT'S RIGHT.

B: I EXPECT HER TO BE FREE AT AROUND 1.00.