EXERCICES PAGE 33 5-6-7-8

 5.

TIED UP

HOLD A MEETING

GIVE A PRESENTATION

MAKE ARRENGEMENTS

CHECK YOUR CALENDAR

TAKE PLACE

6.

IS FRIDAY MID-AFTERNOON CONVENIENT FOR YOU?

NO, IM AFRAID ILL BE TIED UP ALL DAY

CAN YOU CONFIRM THE DATE FOR THE MEETIMG WITH THE SOFTWARE TESTERS

JUST A MOMENT, ILL CHECK THE CALENDAR

HAVE YOU MADE A LIS OF ALL THE PARTICIPANTS?

YES, ALL THE MEMBERS OF COSTUMER RELATIONS DEPARTEMENT:

ARE YOU FREE ON WEDNESDAY AFTERNOON AT 13:00H?

I'M SORRY, I ALREDI ALREDY HAVE SOMETHING PLANNED:

UNFURTUNALY, I'M BUSSY ALL DAY ON THE 30TH

LET'S LOOK FOR ANOTHER DATE THAT IS CONVENIENT FOR US BOTH.

IT'S IMPORTANT YOU ATTEND THE MEETING WITH ELECTROSTORE PARTS.

YOU'LL LEARN ALOT OF ESSENTIAL INFORMATION.

HAS THE MEETING WITH THE PROGRAMERS BEEN SHEDULDED?

NO YET, I HAVE A PREVIOUS COMMITMENT

IM SORRY, I HAVE A PREVIOUS COMMITMENT IN THE MORNING

DON'T WORRY, WE CAN REARRANGE FOR ANOTHER DAY

7.

1 VIDEO CONFERENCE

2 SHARP

3 LIGHT REFRESHMENTS

4 EQUIPEMENTS

5 PACK

6 BREACK

8.

1 TIME

2 BUSSY

3 LATE

4 FOOD AND DRINK

5 FREE

6 STOP

VOCABULARY T8 SCHEDULING MEETING

ARRANGING A MEETING

 Attend a meeting: assistir a una reunio

Break: pausa

Busy: ocupat

Check your calendar: mirar el calendari 

Confirm: confirmar

Conveniment : oportu

Equipement: equipament

Free: lliure

Give a presentation: fer una presentació

Hold a meeting: fer una reunió

light refreshments: refresc lleuger

Make arragements: fer un ajustaments

Pack: paquet

Participants: participants

Pervious commitments: contingut previ 

Schedule: programar

Sharp: super puntual

Take place: tenir lloc

Tied up: lligat

Video conference: video conferencia

RESHEDULING

Alternative date: data alternativa

Appointment: cita

Arrange: arreglar

Cancel: cancel·lar

Fell ill: sentirse malament

Get lost: tenir perdida

Got the dates mixed up:  dates barrejades

Held up in a traffic jump: parat en un embotellament de trafica

Leave....urgently: sortir urgentment

Participate: participar

Postpone : posposar

Reorganize: reorganitzar

Reschedule: re-programar

Running date: arribar tard

Suit: convenient

Switch: canviar

TIME

Half past: dos quarts 

O'clock: en punt

Quarter past: un quart

Quarter to: tres quart de

Ten past: i deu

Twenty to: menys vint

EXTRA

Absent: ausent

Ajourn: aplaçar

Boardroom: sala d'enbarcament

Chairperson: presidents

Conference call: trucada de conferencia

Confirm: confirmar

Delay: atras

Instead: interesat

Make it: fes-ho

Minutes: minuts

Punctual: puntual

Verify: verificar

Vote: votar

Wrap up: resumir

COSTUMER & COSTUMER RELATIONS DIALOQUE

 A.  COSTUMER: YOUNESS                                    B. (COSTUMER RELATIONS): ZOHIR

NAME OF COMPANY: SNOOP-TECH

CUSTOMER NUMBER: SNZ0098098

NAME OF CONTACT PERSON : YOUNESS

INVOICE NUMBER: 008976

PRODUCT: GRAPHIC CARD GT 670

UNDER WARRANTY UNTIL: 1 YEAR

CUSTOMER'S COMPLAINT: THE GRAPHIC CARD DOESN'T WORK

B: HELLO SNOOP-TECH WITH YOU, HOW CAN I HELP YOU?

A: EMMM THE GRAPHIC CARD  THAT YOU SOLD FOR US DOESN'T WORK, THIS SERVICE WAS VERRY BAD.

B: GIVE ME MORE DETAILS ABOUT THE PROBLEM.

A:WHEN I INSTALED THE GRAPHIC CARD ON MY PC THE GT 670 DOESN'T WORK

B: IM SORRY TO HEAR THAT,  WHATS YOUR COSTUMER NUMBER.

A: SNZ0098098

B: OK GREAT, ARE THE GRAPHIC CARD UNDER WARRANTY?

A: YES, THE WARRANTY ARE COVERED FOR 1 YEAR

B: NICE, YOU WANT TO RETURN THE PRODUCT AND RECEIVE COMPENSATION?

A: NO THANKS THE SERVICE WAS VERY UGLY AND I WILL NEVER BUY FROM YOUR COMPANIES

B: OOH, WILL LOSE A COSTUMER ABOUT THAT, WE ARE SORRY ABOUT THE PROBLEM.

A: BYE

B: BYE

EXERCICES PAGE 31 4,5,6,7,8

Exercice 4.

1. Assist. 

2. Suggest.

3. Check my records.

4. Lost in the post.

Exercice 5.

1.  The prices on the invoice are too high. Ther must be an error.

b. The prices on this invoice are incorrect.

3. You sent us the wrong item.

b. I hadn' ordered the item you sent us.

4. We'll replace the tablet at our expense.

b. We'll pay for replacing the tablet.

6. This keyboard has got a defect, so it will have to be replaced.

b. This keyboard will have to be replaced because there'ssomething wrong with it.

Exercice 6.

1. Refund.

2. Compensation.

3. Faulty part.

4. Losing business.

5. Making a noise.

6. Doesn't fit.

Exercice 7.

1. Customer relations representative

2. Customer relations representative

3. Customer

4. Customer relations representative

5. Customer

6. Customer relations representative

7. Customer

8. Customer

Exercice 8.

1. Return.

2. Under warranty.

3. Refused.

4. Compensation.

5. Refund.

6. Make a claim.

VOCABULARY U7

 DEPARTAMENTS

ACCOUNTS DEPARTAMENT: DEPARTAMENT DE COMPTES

CUSTOMER RELATIONS DEPARTAMENT: DEPARTAMENT DE RELACIONS AL CLIENT

HUMAN RESOURCES DEPARTAMENT: DEPARTAMENT DE RECURSOS HUMANS

IT MAINTENANCE DEPARTAMENT: DEPARTAMENT DE MANTENIMENT

SALES AND MARKETING DEPARTAMENT: DEPARTAMENT DE COMPRES I VENDE

CUSTOMER SERVICE

CHARGE: COBRAR

COMPLAINT: QUEIXA

CUSTOMER NUMBER: NUMERO DE CLIENT

DAMAGED: DETERIORAT

DISCUSS IT: DISCUTIR-HO

ENQUIRY: INVESTIGAR

GET BACK TO YOU: TORNAR-TE

HOLD THE LINE: QUEDAT A LA LINIA

OPENING TIMES: HORES D'OBERTURA

OVERCHARGED: COBRAR DE MES

QUOTE: PRESSUPOST

SATISFIED: SATISFET

SHIPPING DATE: DATA D'ENTREGA

COMPLAINTS

ASSIST: ASISITIR

AT OUR EXPENSE: A COSTA NOSTRA

CHEK MY RECORDS: MIRA LES MEVES RESENYES

COMPENSATION: COMPENSACIO

CREDITED OUR ACCOUNT: COBRAR AL TEU COMPTE

DEFECT: DEFECTE

DOESN'T FIT: NO ENCAIXA

ERROR: ERROR

FAULTI PART: PART DEFALLADA

LOSING BUSSINES: PERDRE EL NEGOCI

LOST IN THE POST: PERDUT AL POST

MAKE A CLAIM: FER UNA RECLAMACIO

MAKEING A NOISE: FER SOROLL

MISSING A PART: PERDRE UNA PART

REFUND. REEMBOLSAR

REFUSE: RECHAZAR

RETURN: RETORNAR

SUGGEST: SUGERIR

THE WRONG ITEM: PRODUCTE ERRONI

UNDER WARANTY: EN GARANTIA

EXTRA

BROKEN: TRENCAT

CUSTOMER SERVICE SATISFACTION: SATISFACCIO AL SERVEI DEL CLIEN

DISAPPOINTED: DECEPCIONAT

DISPLEASED: DIFONTAT

DISATISFACTION. INSATISFACCIO

FEEDBACK: COMENTARIS

FILE A LAWSUIT: PRESENTAR DEMANDA

FINANCIAL DIRECTOR: DIRECTOR DE FINANCES

INAPROPPIATE: INAPROPIAT

LOSE BUSINESS: PERDRE EL NEGOCI

MANAGING DIRECTOR: DIRECTOR GENERAL

RESEARCH AN DEVELOPEMENT DEPARTAMENTS: DEPARTAMENTS DE RECERCA I DESENVOLUPAMENT

TREATMENT: TRACTAMENT